The Confederation of Aerial Industries is the recognised body for the aerial and satellite industry. The CAI is committed to raising Standards within the industry and whilst the criteria for membership is extremely high, the consumer is assured of a quality installation at a fair price.

Website: http://www.cai.org.uk
Our Membership No: C.1567
Products: Domestic TV/FM Aerials, Satellite, MATV, SMATV. CAI Plus Installer

One of the many membership requirements is that any installing member company will agree to the examination and test of any equipment manufactured or supplied, the inspection of any installation or investigation into conduct which could have a detrimental effect on the reputation of the CAI or its Members.

Commitment & Professionalism

CAI Members only employ qualified personnel whose work is monitored by an Inspector. If a CAI Member is undergoing inspection, it may be that the CAI Inspector will wish to accompany them to view their installing capabilities. This would be at no extra charge to the customer. It is however, within the rights of the customer, to refuse to the installation to be inspected.

Guarantees

All CAI Members guarantee their installations for a minimum of twelve months. In addition to this, the CAI undertakes to back-up this guarantee with its own twelve months guarantee, for domestic installations only.

This means that should a CAI Member fail to honour their twelve months guarantee on a domestic installation, the consumer can seek redress via the CAI - Provided that the problems are within the realms of the original guarantee, the CAI will arrange to have the work corrected - at no extra cost to the consumer.

Codes of Practice

All Members are required to work to the exacting standards laid down in the CAI's Codes of Practice.

ID Cards

CAI Members should carry identity cards that clearly state their name and company details together with a photograph. If you are in any doubt about the validity of an installer, ring the CAI on 01923 803030 during normal office hours.